Tuesday, September 13, 2016

Tech Support: Cannot Access Favorites anymore or add new ones

Cannot Access Favorites anymore or add new ones

When I try to access my Favorites, I get a message saying that the file is unavailable and that it may have been moved.  I look in my program files and it is there.  I also cannot add new Favorites now.

Solutions to the Problem Cannot Access Favorites anymore or add new ones

Download Error Fixer (Free)

The Favorites are also located in a slightly different file, under AppData\Roaming\Earthlink\......  It is this file that the error message says it can't access because it has been moved.

Run...  (e.g.
press Win-R and enter:)
and press Alt-d  to look at the path in the Address bar of the resulting Explorer window.   Wherever that is is where new Favorites would be added and whether new Favorites could be added there would depend on its availability and its permissions.   E.g.
if it was pointing to a removed volume a cause of your symptom would be clear but if it was imported from another OS and NTFS you might also have a problem accessing it or adding files or adding subdirectories until you straightened that out (e.g.
using the
icacls.exe command in an elevated cmd window.)   Search this forum for some specific examples of the command syntax you might have to use in the latter case.

Robert Aldwinckle

Cleaning your computer, components, and peripherals help keep everything in good working condition and helps prevent germs from spreading. You can't image how dirty the inside of your computer case can get. All the dust and dirt is going to prevent proper air flow and may even prevent the fan from working.

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