Wednesday, July 6, 2016

How Can I Fix - Application Crash in Windows 7 Ultimate, Windows Explorer stops.?

Application Crash in Windows 7 Ultimate, Windows Explorer stops.

I am using Windows 7 Ultimate and launch Default Programs from the Control Panel then select "Associate a file type or protocol with a program" it causes Windows Explorer to stop working.
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    explorer.exe
  Application Version:    6.1.7600.16385
  Application Timestamp:    4a5bc60d
  Fault Module Name:    ole32.dll
  Fault Module Version:    6.1.7600.16385
  Fault Module Timestamp:    4a5bdac7
  Exception Code:    c0000005
  Exception Offset:    0002af88
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

All the other option in Default Programs work fine just this one area has issues.  I was going to try a Window Repair but apparently that isn't available in Wins7.  Thanks Skippy997

Keys to the Problem Application Crash in Windows 7 Ultimate, Windows Explorer stops.

Download Error Fixer (Free)

Hi Skippy997,

Try the following methods and check.

Method 1 : Safe Mode

To boot into safe mode, follow the below steps:

1.
   Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Click the Start button, click the arrow next to the Lock button, and then click Restart.

2.
   Do one of the following:

•     If your computer has a single operating system installed, press and hold the F8 key as your computer restarts.
You need to press F8 before the Windows logo appears.
If the Windows logo appears, you will need to try again by waiting until the Windows logon
prompt appears, and then shutting down and restarting your computer.

•     If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

3.
   On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press ENTER.
For more information about options, see Advanced startup options (including safe mode).

4.
  Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of the display.
To exit safe mode, restart your computer and let Windows start normally.

Refer the below link for more details:

Start your computer in safe mode
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Method 2 : Clean Boot

If Windows Explorer works fine in safe mode, there could be a third party program that may be causing the issue so I'd suggest you to perform
Clean Boot .

To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs.
This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Note When you perform a clean boot, you may temporarily lose some functionality.
When you start the computer as usual, the functionality returns.
However, you may receive the original error message, or you may experience the original behavior.
Follow the below steps to put your computer in clean boot state:

Note If the computer is connected to a network, network policy settings may prevent you from following these steps.
We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer
unless a Microsoft support engineer directs you to do this.
Doing this may make the computer unusable.

1.
Log on to the computer by using an account that has administrator rights.

2.
Click Start button, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

3.
On the General tab, click Selective Startup, and then click to clear the Load startup items check box.
(The Use Original Boot.ini check box is unavailable.)

4.
On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Note Following this step lets Microsoft services continue to run.
These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services.
If you disable these services, you may permanently delete all restore points.
Do not do this if you want to use the System Restore utility together with existing restore points.

5.
Click OK, and then click Restart.

Check the below link for more details on clean boot:
http://support.microsoft.com/kb/929135

After troubleshooting, follow these steps to reset the computer to start as usual:

1.    Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

2.    On the General tab, click the Normal Startup option, and then click OK.

3.    When you are prompted to restart the computer, click Restart.


Azeez Nadeem - Microsoft Support

  1. Access the files on your computer via MY COMPUTER
  2. Under the C: drive, access the WINDOWS folder
  3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
  4. Delete any files within this download folder.
  5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
  6. Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

Recommended Method to Fix the Problem: Application Crash in Windows 7 Ultimate, Windows Explorer stops.:

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1. Click the button to download SmartPCFixer . Install it on your computer.  Run it, and it will scan your computer. The junk files will be shown in the scan result.

2. After the scan is finished, you can see the errors and problems need to be repaired. Click Fix All.

3. When the Fixing part is done, your computer has been speeded up and the errors have been fixed


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